Remote Solar Technical Support for Commercial, Industrial & Utility-Scale Teams
Technical troubleshooting, monitoring diagnostics, and commissioning support for solar contractors, EPCs, O&M providers, and asset owners. Get help evaluating system issues, planning next steps, and documenting findings.
How can we help you?
Choose the path that fits your situation.
Built for Business Customers Managing Technical Work
We support the teams responsible for operating, maintaining, and installing commercial, industrial, and utility-scale solar systems.
Residential installer support available as a secondary service
Common Problems We Help Evaluate
We help your team assess issues, organize troubleshooting, and plan next steps — without promising guaranteed repairs or production recovery.
Core Services
Remote technical support services for commercial, industrial, and utility-scale solar professionals.
How Support Works
A clear, documented process from initial inquiry to written findings — so your team knows what to expect at every step.
Submit the Issue
Share fault codes, system details, photos, and a description of the problem through our inquiry form or support portal.
- Fault codes & error states
- System description
- Photos & test results
Confirm Scope & Availability
We review your request, confirm what's covered, discuss the approach, and schedule the support session.
- Scope confirmation
- Approach discussion
- Session scheduling
Complete the Support Session
Live remote assistance to assess the issue, guide troubleshooting, and plan next steps with your field team.
- Live remote assistance
- Guided troubleshooting
- Next-step planning
Receive Documented Findings
A written summary of findings, recommended next steps, and any unresolved questions or escalation needs.
- Written findings summary
- Recommended next steps
- Escalation notes
What You Can Expect From Us
We focus on practical value: supporting field technicians, organizing troubleshooting, improving technical documentation, and helping you make informed maintenance decisions.
Independent Assessment
We provide an independent perspective on your system issues — not a manufacturer help desk, and not a substitute for qualified on-site work.
Methodical Approach
Our troubleshooting follows structured diagnostic protocols — reviewing evidence, identifying likely causes, and recommending next steps.
Documented Findings
Every engagement concludes with written findings and recommendations, so your team has a clear record of what was assessed and what to do next.
Practical Guidance
We help field technicians organize troubleshooting and make informed maintenance decisions — without promising guaranteed repairs or outcomes.
Equipment We Work With
We provide independent remote support for the following inverter and equipment manufacturers. We are not affiliated with or authorized by these manufacturers unless separately confirmed.
+ Additional commercial and utility-scale equipment supported
Illustrative Diagnostic Examples
Illustrative examples of the types of issues our remote support helps identify and resolve. These are representative scenarios, not documented client results.
Panel Hotspot Detection
Thermal imaging reveals a localized hotspot on a single PV module — often a sign of a faulty bypass diode or cell-level degradation that visual inspection alone cannot detect.
Inverter Connection Overheating
IR thermography of an inverter terminal block showing abnormal heat buildup at a loose electrical connection — a common precursor to failure and fire risk.
Cracked PV Module
Spider-web pattern glass fracture from impact or thermal stress. Cracked panels can cause arcing, ground faults, and significant production loss if not addressed.
Aerial Thermography Survey
Drone-based thermal scan of a utility-scale array identifying multiple panel-level anomalies across the site — enabling targeted dispatch of field technicians.
Junction Box Thermal Anomaly
Rear-side thermography of a PV junction box showing internal overheating — a defect that can lead to arcing, backsheet burn marks, and string-level outages.
Severe Soiling & Output Loss
Heavy dust and pollen accumulation reducing module output. Remote monitoring data often flags this as underperformance before anyone visits the site.
Choose the Support Model That Fits
From a single diagnostic session to ongoing team support — each option has clearly defined allowances, response windows, and deliverables.
Initial Diagnostic Session
A paid single-session engagement with a defined time allowance to assess a specific issue and provide documented findings.
- Defined session duration
- Issue assessment
- Written findings
- Recommended next steps
Pricing on request
Prepaid Support-Hour Blocks
Purchase support hours in advance and use them as needed across multiple issues or ongoing troubleshooting work.
- Flexible hour allowance
- Use as needed
- Rolling expiration
- Documented sessions
Pricing on request
Monthly Team Retainers
Recurring support for active teams, with included hours, defined availability, and priority scheduling.
- Included monthly hours
- Defined availability
- Priority scheduling
- Overage terms defined
Pricing on request
Custom Project Support
Tailored support agreements for portfolios, multi-site operations, or specific project phases.
- Customized scope
- Portfolio-level support
- Defined deliverables
- Flexible terms
Pricing on request
Frequently Asked Questions
Common questions about how our remote technical support works.
Solar Asset Acquisitions & Strategic Partnerships
We are developing a strategy to acquire and manage commercial solar assets, with potential expansion into utility-scale projects. Our focus is disciplined project evaluation, verified energy-sale arrangements, and practical asset management. We welcome conversations with solar asset owners and experienced acquisition, operating, and strategic partners.
Learn more about acquisitions & partnershipsGet Help With Your
Technical Issue
Submit your issue for a paid diagnostic session, or contact us to discuss ongoing support for your team. We'll confirm scope and availability before any work begins.